Privacy Policy

  This Privacy Policy describes how Zenlance (“Zenlance,” “Company,” “we,” “our,” or “us”) collects, uses, and protects your information when you visit https://zenlance.net and use our AI-powered proposal generation and client management platform (the “Service”). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

1.1 Information You Provide

• Name and email address
• Account login credentials
• Billing information
• Freelancer profile details
• Proposal content and client-related inputs
• Communications with support

1.2 Automatically Collected Information

• IP address
• Browser type and device information
• Usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide and improve the Service
• Generate AI-powered proposal drafts
• Process payments and manage subscriptions
• Communicate with users
• Prevent fraud and maintain platform security
• Comply with legal obligations

3. AI Processing and User Content

Zenlance processes user-submitted content through artificial intelligence systems to generate proposal drafts and workflow insights. We do not claim ownership of your content. Your data is processed solely to deliver and improve the Service.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, analyze usage, and enhance user experience. You may disable cookies through your browser settings; however, some features of the Service may not function properly.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Payment processors
• Cloud hosting providers
• Analytics services
• Legal authorities when required by law

All third-party providers are required to safeguard your data and use it only for authorized purposes.

6. Data Retention

We retain personal information only as long as necessary to provide the Service and comply with legal obligations. You may request deletion of your account and associated data at any time.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission over the Internet is completely secure.

8. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability

To exercise these rights, contact us at support@zenlance.net.

9. International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. By using the Service, you consent to such transfers.

10. Children’s Privacy

Zenlance is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party platforms such as freelance marketplaces. We are not responsible for the privacy practices of those third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date above. Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy, please contact: Zenlance Email: support@zenlance.net Website: https://zenlance.net